Job Title: Retail Assistant
Reports to: Head of Sales & Events
La Mare Wine Estate and Distillery is a unique venue situated in the beautiful Jersey countryside, comprising a working estate of vineyards, orchards and beautiful grounds. Established in 1972, La Mare has grown from a small vineyard into a busy tourism attraction, wedding and corporate venue as well as producing a range of local products. Set in the peaceful grounds of a traditional 18th century granite farmhouse, La Mare Wine Estate is a working 25 acre domain, committed to creating the very best wines, ciders and spirits, along with hand-made preserves, fudge, chocolates and Jersey Black Butter, produced within the Genuine Jersey range.
The estate itself is a fascinating combination of history and tradition. Comprising of historic buildings and beautiful gardens; extensive vineyards and orchards; function rooms, a winery, distillery and estate kitchens which produce genuine jersey produce. The Estate offers the highest quality Weddings, Corporate Events, Tours and Tastings and produces a range of delicious products all made on the Estate. In addition to the main Estate, the company also has two retail outlets (Maison de Jersey) situated in King Street, airside at the Airport selling products from the Estate range.
1. Job Purpose: The Role
This role involves supporting the Management Team to deliver long term sales targets and profitability. The aim of the Retail Assistant is to deliver the best possible shopping experience.
2. Responsibilities – Accountabilities
2.1 Develop attuned customer service standards along with the Management Team through strong rapport with potential and onsite customers, identifying customer needs and setting up methods to assess and improve customer service continuously.
2.2 Maintaining adequate stocks and remerchandising within the retail areas.
2.3 Ensure staff adhere to the Health and Safety policy.
2.5 Support the needs of the business by arranging cover as and when required.
2.4 Maintain control of cash management.
2.5 Ensure a presence Front of House as the face of customer service. This will include professional and swift resolution to any customer complaint issues that arise.
2.6 Delivery and management of the customer experience, including ensuring customer satisfaction and maximizing opportunities of sales.
3. Skills – Knowledge – Experience
3.1 Proven experience in a retail environment.
3.2 Excellent interpersonal and influential skills along with excellent customer service skills.
3.2 Drive and energy with the ability to work within a team.
3.3 Cross-functional working skills.
3.4 A creative and open-minded approach to problem solving.
Excellent time management and customer service skills are a must together with the ability to communicate effectively at all levels both orally and in writing.