La Mare Wine Estate Privacy Policy

Effective Date: 01 Oct 2025
Last Updated: 01 Oct 2025

La Mare Wine Estate (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you interact with us, our website, or our services.

1. Data Controller

For the purpose of the Data Protection (Jersey) Law 2018 (the “Law”), the data controller is La Mare Wine Estate.

If you have questions or concerns about your data, contact us at [email protected] or call +44 (0) 1534 481178. If you are not satisfied with how we have handled your personal data, you may contact the Jersey Office of the Information Commissioner at [email protected] or +44 (0) 1534 716534.

You can withdraw your consent for us to hold your personal data at any time by contacting us. We will act as soon as reasonably practicable and in accordance with the Law.

2. Personal Data We Collect

We may collect and process personal data in the following ways:

• Website and Online Interactions: Information you provide when filling forms, placing online orders, subscribing to newsletters, participating in competitions, or contacting us.

• Bookings and Events: Data collected via DigiTickets and Event Temple for reservations, events, and experiences.

• Memberships: Information related to Adopt a d Vine or Corporate Memberships.

• Social Media & CRM: Data collected via Klaviyo and social media interactions.

• Feedback & Surveys: Feedback cards, surveys, and other research data (anonymised where appropriate).

• Drone Footage: Images or videos captured during commissioned drone operations, including landscapes and public areas adjacent to our property (see Section 7).

• Technical Data: IP address, browser type, operating system, and website usage statistics, collected through cookies and analytics tools, including Google Analytics and advertising cookies.

3. How We Use Your Data

We use your personal data to:

• Provide and manage the products, services, bookings, and memberships you request.

• Process online orders and payments securely.

• Communicate with you about your interactions with us, including newsletters and promotions (with consent).

• Improve our website, products, services, and visitor experience.

• Comply with legal or regulatory obligations.

• Conduct marketing, research, or administrative functions related to our events and operations.

4. Third-Party Sharing

We may share your personal data with:

• Marketing agencies for newsletter and promotional campaigns.

• Website and payment service providers for transaction processing.

• Logistics and delivery providers for order fulfilment.

• Event suppliers, photographers, or partners as necessary for events or services.

• Regulatory authorities if required by law.

All third-party processors comply with the Law.

5. Data Retention

We retain personal data in accordance with our retention periods:

• Marketing, newsletters, and competitions: 10 years

• Online orders and bookings: 10 years

• Feedback and surveys: 10 years

After the retention period or upon withdrawal of consent, personal data will be securely deleted or anonymised.

6. Your Rights

Under the Law, you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request the erasure of your data.

• Object to processing or request restriction of processing.

• Request data portability to another data controller.

• Object to automated decision-making or profiling.

We will inform you when collecting data about the purposes of processing and any intended third-party disclosures.

7. Drone Footage

We respect privacy in all drone operations. Our drones may capture images or videos for:

• Real estate, event, tourism, wedding, conference, and farming marketing.

• Compliance with legal and regulatory obligations.

We minimise capture of identifiable personal data. Footage is stored securely on encrypted servers, accessed only by authorised personnel. Data may be shared only if required by law, with consent, or to complete the agreed project.

You may request access to, or anonymisation of, identifiable data captured by drone footage.

8. Cookies and Tracking

We use cookies and Google Analytics to monitor website usage and optimise advertising. Third-party vendors may show adverts across the internet based on your previous visits. Our website does not require opt-in consent but provides information on cookies.

Widgets from social networks (e.g., Facebook, Twitter) do not create cookies until clicked, at which point you consent to sharing data with the respective network.

9. Security

We store personal data on secure servers. You are responsible for maintaining the confidentiality of any passwords. While we implement appropriate security measures, transmission of data over the internet carries some risk.

10. External Links

Our website may link to other sites. We are not responsible for the privacy policies or practices of external websites and recommend reviewing their policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will be posted on our website. You can withdraw consent and request deletion of your personal data at any time by contacting [email protected]or +44 (0) 1534 481178.