Wine Tasting Host
We are looking for enthusiastic people with excellent interpersonal skills to deliver the best possible experience for our visitors.
Join us in our beautiful location with free parking, good rates of pay and flexible hours
The Wine Host will oversee every aspect of our guests’ experience at La Mare Wine Estate and will work alongside our Events Manager to execute the highest levels of service and hospitality. The ideal candidate will have a passion for wine, people, food and Jersey. They are not only open to change, they embrace it, love to learn, and are ready to become a key player in a winery poised to enter an exciting growth phase. This is a unique chance to be part of a small and passionate team looking to make an impact on the world of fine wine.
2. Benefits
- 2.1. Working in a beautiful location
- 2.2. Free Parking
- 2.3. Staff discounts
- 2.4. Flexible hours
- 2.5. Competitive rates of pay.
2.6. Meeting and interacting with visitors from different places and different walks of life.
3. Responsibilities – Accountabilities
3.1. Develop attuned customer service standards along with the Management Team
through strong rapport with customers, identifying customer needs and setting up methods to assess and improve customer service continuously.
- 3.2. Maintaining adequate stocks and remerchandising within the retail and tour areas.
- 3.3. Adhere to the Health and Safety policy.
- 3.4. Maintain control of cash management.
- 3.5. Ensure a presence Front of House as the face of customer service for La Mare on
site.
3.6. Delivery of the Estate Visitor Experience, ensuring customer satisfaction and maximising opportunities to involve the customer in all the Estate has to offer.
4. Skills – Knowledge – Experience
No previous experience in tour guiding or wine knowledge is required as full training will be given, however, a positive outlook is an essential ingredient of this enjoyable and rewarding role.
- 4.1. Experience in a customer facing environment.
- 4.2. Excellent interpersonal and influential skills along with excellent customer service
skills.
4.3. Drive and energy with the ability to work within a team. 4.4 Cross-functional working skills.
- 4.5. A creative and open-minded approach to problem solving.
- 4.6. Excellent time management and customer service skills are a must together with the ability to communicate effectively at all levels both orally and in writing
Click here to view the full wine tasting host job description